Questions to ask when looking for custom software

When a process must be digitalized and your needs are not covered by off the shelf software the solution is to create a custom software that addresses your needs. Indeed we all have had bad experiences in the past and we know finding a reliable software house that can deliver such a solution can be a daunting task. However, by asking the right questions, you can ensure that the software house you choose is up to the task. Here are some of the questions you should ask a software house when looking for custom software:

What is your experience in developing this kind of software?

The experience of the software house is a critical factor in determining the quality of the solution they can deliver. You should always ask about the number of projects the software house has completed and the types of industries they have served. It is also essential to ask about their experience in developing software solutions similar to what the customer is looking for. There is no need for them to have solved the exact same problem before but, at least, they should be able to prove they can reliably capture and implement the requirements of a solution similar to what you need.

What is your approach to project management?

Effective project management is critical for delivering custom software solutions on time and within budget. To ensure that your project is managed efficiently, it’s important to understand how the software house plans to approach project management. You may want to ask questions such as: Will there be a single point of contact for communication and updates? How will the software house provide evidence of progress and milestones achieved? What communication channels will be used throughout the project’s duration? By asking these questions, you can gain a better understanding of the software house’s project management approach and ensure that your project is delivered smoothly and on time.

What is your software development process?

The software development process is crucial in ensuring that the software meets the customer’s requirements and is of high quality. You should ask the software house about their software development process, including how they gather requirements, design the solution, test it, and deploy it. In essence ask them to describe their software development cycle. Is it going to be Agile? How do they implement Agile? Can they adapt to your needs in terms of development cycle?

How  do you ensure the software is the right solution for us and it is built free of bugs and errors?

Ensuring that the software is the right solution for your needs and free of bugs and errors is crucial for successful custom software development. To achieve this, it’s essential that the software house has a well-established process for capturing requirements and producing frequent releases of working software. Furthermore, it’s important to ensure that the software house has a solid automatic test suite in place to ensure that the software is built to the highest quality standards. Additionally, the software house’s experience in building products that last is also an important consideration, as this ensures the software’s reliability over time. By considering these factors, you can ensure that the software house is capable of delivering a reliable and high-quality software solution that meets your needs.

What is your post-project support and maintenance policy?

You should ask about their post-project support and maintenance policy, including the level of support provided, how they handle bug fixes, and whether they provide any training to the customer’s team.

Can you provide references and case studies?

The customer should ask the software house for references and case studies of similar projects they have completed. This will provide insight into the quality of their work and their ability to deliver custom software solutions that meet the customer’s requirements.


Finding a reliable software house that can deliver custom software solutions is critical to the success of any business. By asking the right questions, you can ensure that they choose a software house that has the necessary experience, expertise, and processes to deliver a quality solution that addresses your specific business needs. Photo by Headway on Unsplash